Privacy Policy

Privacy Policy

Effective Date: March 24, 2026
Company: Living Waters Investigation and Protection
Website: https://livingwatersinvestigation.com
CA PI License: #189675

Living Waters Investigation and Protection (“the Company,” “we,” “us,” or “our”) is a veteran-owned private investigation firm committed to maintaining the highest standards of confidentiality, integrity, and legal compliance. This Privacy Policy describes how we collect, use, protect, and disclose information obtained through our website and during the course of our investigative services in accordance with California law and industry standards. Our investigative services are provided by or under the direction of licensed professionals, including under California Private Investigator License #189675.

1. Scope of Policy

This policy applies to information collected:

  • Directly from users via our website intake forms, contact requests, and email communications.
  • Automatically through website cookies and analytical tools.
  • During the course of professional investigative services (subject to attorney-client work product doctrine and California private investigator regulations).

2. Information We Collect

We collect several types of information, including:

  • Intake Form and Inquiry Information: Information you provide through website intake forms, contact requests, consultations, phone calls, text messages, email communications, and client onboarding materials (e.g., names, contact details, matter descriptions, and instructions).
  • Personal Identifiers: Name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, and phone number.
  • Professional and Employment Information: Business name, job title, and industry for due diligence or background check requests.
  • Website and Device Information (Cookies/Analytics): Information collected automatically when you visit our website, which may include device identifiers, browser type, operating system, referring URLs, pages viewed, access times, approximate location derived from IP address, and similar usage data, collected via cookies and similar technologies (see Section 8).
  • Investigative Data (PII): Information provided by clients and/or collected in the course of an investigation regarding subjects of investigation and related persons, which may include personally identifiable information and sensitive details such as physical descriptions, photos/video, last known locations, witness statements, relationship information, incident and claim details, and other case-related information.
  • Financial Information: Payment details for services rendered (processed via secure third-party providers). We do not intentionally store full payment card numbers except as necessary to process transactions, and we rely on secure payment processors where applicable.

3. Purpose of Data Collection

We use the information collected for the following purposes:

  • Service Delivery: To provide private investigation services and related solutions, including claims investigations (insurance/workers’ compensation), background and business investigations, asset identification and locate services, sub rosa surveillance and counter surveillance, domestic and family law investigations, criminal and civil case support, immigration support, difficult service of process, and missing persons recovery.
  • Background Checks and Due Diligence: To perform background investigations, corporate/business due diligence, and verification activities as requested and permitted by law.
  • Litigation and Legal Support: To support attorneys and legal matters, prepare documentation, preserve evidence, and provide reports and materials that may be used in administrative, civil, or criminal proceedings.
  • Communication: To respond to inquiries, provide quotes and engagement documents, onboard clients, and provide case updates.
  • Payment and Accounting: To process payments and maintain business records.
  • Legal Compliance and Safety: To comply with applicable laws, licensure obligations, court orders, and lawful requests, and to protect the safety, rights, and property of our clients, the public, and our Company.
  • Website Optimization: To improve user experience, maintain website functionality, and monitor website performance and traffic.

4. Confidentiality and Professional Standards

As a licensed California Private Investigation firm (CA PI #189675), we adhere to strict confidentiality protocols and professional standards, including applicable provisions of the California Business and Professions Code and related regulations governing private investigators.

  • Confidentiality and Client Privilege: We treat client communications, case details, and investigative materials as confidential. Where applicable, information may be protected by attorney-client privilege and/or the Attorney Work Product Doctrine when our services are engaged by or through legal counsel or in anticipation of litigation.
  • Need-to-Know Access: Access to sensitive case files is limited to authorized personnel and contractors who require access to perform services and who are subject to confidentiality obligations.
  • Non-Disclosure / No Sale of Personal Information: We do not sell, rent, or trade personal information for marketing purposes. We disclose information only as directed by the client within the scope of an engagement, as necessary to provide services, or as otherwise required or permitted by law.

5. California Privacy Rights (CCPA/CPRA)

This section provides a notice of rights for California residents under the California Consumer Privacy Act as amended by the California Privacy Rights Act (collectively, “CCPA/CPRA”), to the extent the CCPA/CPRA applies to our business and the data at issue. Certain information we collect and maintain may be exempt from the CCPA/CPRA (in whole or in part), including where an exemption applies for legal claims, litigation, law enforcement, or other regulatory or statutory exceptions, and where honoring a request would conflict with our legal obligations, licensure duties, or the confidentiality requirements applicable to private investigators.
California residents may have the following rights, subject to verification and applicable exceptions:

  • Right to Know / Access: The right to request disclosure of the categories and specific pieces of personal information we have collected about you, as well as the categories of sources, purposes of use, and categories of third parties with whom we disclose information.
  • Right to Delete: The right to request deletion of personal information, subject to legal and business exceptions (including preserving evidence, completing a transaction/service, detecting security incidents, complying with law, and exercising or defending legal claims).
  • Right to Correct: The right to request correction of inaccurate personal information.
  • Right to Opt-Out of Sale/Sharing: We do not sell personal information, and we do not share personal information for cross-context behavioral advertising as those terms are defined under the CCPA/CPRA.
  • Right to Limit Use/Disclosure of Sensitive Personal Information: To the extent we collect “sensitive personal information” as defined by law, we use it for purposes consistent with providing requested services, maintaining security, complying with law, and other permitted purposes.
  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
    To submit a request, contact us using the information in Section 10. We may need to verify your identity and/or authority to make a request and may request additional information for verification purposes.

6. Data Security and Retention

We implement reasonable and appropriate administrative, technical, and physical safeguards designed to protect sensitive information from unauthorized access, acquisition, loss, misuse, alteration, or disclosure. These measures may include, as appropriate:

  • Encryption and Secure Transmission: Use of encryption and secure communication methods for data transmission where feasible, and secure systems for storing digital records.
  • Access Controls: Role-based access limitations, strong authentication practices, and internal need-to-know restrictions for sensitive case files.
  • Physical Security: Secured offices/storage, controlled access to physical files and evidence, and procedures for handling and transporting sensitive materials.
  • Operational Security: Policies and training intended to protect confidentiality and preserve the integrity of investigative work product.
    No method of transmission or storage is 100% secure. However, we strive to maintain safeguards appropriate to the sensitivity of the information we handle.
    Retention: We retain personal and investigative data only as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with legal and contractual requirements, to meet licensure and recordkeeping obligations, and/or to support our clients’ litigation and evidentiary needs. Retention periods may vary depending on the nature of the matter and applicable legal requirements.

7. Bilingual Support / Soporte Bilingüe

Living Waters Investigation and Protection provides services in both English and Spanish. This Privacy Policy and any investigative documentation can be discussed or provided in Spanish upon request.

Living Waters Investigation and Protection ofrece servicios tanto en inglés como en español. Esta Política de Privacidad y cualquier documentación de investigación se pueden discutir o proporcionar en español a pedido.

8. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to enhance navigation, remember preferences, help with site functionality, and analyze site usage. These technologies may collect information such as your IP address, device and browser information, pages visited, links clicked, and approximate location derived from IP address.

  • Types of Cookies: Cookies may be session-based (deleted when you close your browser) or persistent (stored for a longer period).
  • Analytics: We may use standard analytics tools to understand website traffic and usage trends.
  • Your Choices: You can manage cookies through your browser settings, including blocking or deleting cookies. Note that disabling cookies may affect the functionality of certain website features.
    We do not use cookies to sell personal information, and we do not knowingly collect personal information from children through cookies or other tracking technologies.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Significant changes will be notified via a prominent notice on our website homepage.

10. Contact Information

For questions regarding this Privacy Policy or to exercise your privacy rights, please contact us at:

Living Waters Investigation and Protection
Attn: Edgar Rios, Owner
Email: Edgar@livingwatersinvestigation.com
Website: https://livingwatersinvestigation.com
Licensure: California PI #189675